Terms and conditions
Manuel Johnson Building Hardware Retail and Supply is a wholly Ghanaian-owned company that offers a high-quality selection of building materials for your construction needs. At Manuel Johnson, we operate a sales model of instant and forward purchases. Below are our Terms and Conditions:
Instant purchases
1. We provide an invoice for goods the customer intends to purchase. The prices stated on the invoice are valid only for the invoice validity period. Thus, all payments must be made within this period. The invoice validity period may only be extended at the sole discretion of the Company upon the customer’s request.
2. For instant purchases, the customer shall at any time within 7 days of payment take possession of the goods from the Company.
3. Delivery of items for instant purchases comes at a delivery cost which is based on the delivery location and the number of trips that will need to be taken to deliver the items.
4. A hardcopy or softcopy receipt will be given to the customer after payment is received.
Forward purchases
5. Our forward purchase program helps you safeguard against future market price inflation by allowing you to purchase building materials at today’s price, for pick-up or delivery after 7 days of payment. (Example; this can be 8 days later, 2 weeks later, a month later, 6 months later, a year later, etc.)
6. For forward purchases, you shall at any time after 7 days of payment take possession of the goods from the Company or have them delivered to you at no delivery cost.
7. A hardcopy or softcopy receipt will be given for the forward purchase order. The receipt must be presented to the Company for verification before pick-up or delivery is done.
8. The customer must give a week’s notice or more to the company before pick-up or delivery of items.
Delivery
9. Delivery of items for instant purchases comes at a delivery cost based on the delivery location and the number of trips that will need to be taken to deliver the items.
10. Delivery of items for forward purchases comes at no delivery cost.
11. In the case that delivery is delayed beyond one week of the agreed delivery date, the customer may request for a full refund.
Payment policy
12. All payments must be made during the invoice validity period.
13. If the customer wishes to pay by instalments, all instalments must be paid before pickup or delivery is done.
14. A receipt will be given for each order. The customer should ensure they have received their receipt for each order.
15. Where the customer fails to make full payment within the invoice validity period, the customer may request for a new invoice and pay the balance for the intended order, or the customer may request a refund of the amount paid.
16. We do not accept orders on credit.
Refund and cancellation policy
17. A request for refund will be deemed as a cancellation of the order in accordance with this agreement.
18. Where a refund is requested before the agreed delivery/pick-up date, the refund will be made within one week of placing the request, less by 5% of the total amount paid.
19. Where part of the materials purchased have been delivered and the customer wishes to cancel the rest of their order, refund will be made within one week of the said request, less by 10% of the outstanding amount.
20. A refund will not be granted for delivered items.
Reviews
21. You are encouraged to leave ratings/reviews of our service on our website at https://manueljohnsongh.com/testimonials .